Privacy Statement

You can use our website without actively disclosing Personal Data. You are not required to actively provide Personal Data as a condition of using our site, except as may be necessary to provide you with a product or service at your request. However, as part of the standard operation of the website, certain data is collected automatically or passively from or about you in connection with your visit to the website. Our servers may automatically gather information such as “Site Usage Information” as described below, or like many companies, we (or our service providers) may use cookies and other tracking technologies (such as pixels, beacons, tags, and Adobe Flash technology) to collect, store and track information about your site usage. This information helps us to provide, improve and personalize our sites. For more information about how we use cookies and other similar technologies please see our Cookie Notice.

When you visit and access our website, the following information is automatically stored in log files: Internet Protocol (IP) address, date, time, browser request and general information on your operating system and browser. This data may be used to improve the content and usefulness of this website, to understand your usage of the website and to customize content based on your usage.

“Site Usage Information” includes, but is not limited to: (i) your browser type, device type, carrier (if applicable), device address, operating system, operating system address, IP address and the domain name from which you accessed a site; (ii) information about your region, continent, country, city, postal code, time zone, and general location; and (iii) information about your browsing activities on and through a site (also known as “click stream” data), such as (a) the date and time you visit one of the sites; (b) the areas or pages of a site that you visit; (c) the amount of time you spend viewing a site; (d) the website or pages you visited prior to visiting a site; (e) the websites or pages you visit after you leave a site; (f) social plug-ins with which you have interacted on our site; and (g) other similar site usage data.

This data, which is collected automatically or passively from or about you could possibly lead to your identification, but it is not used by us for that purpose.

You may furthermore actively provide Personal Data through various forms to inquire or receive information, products and more. In each case such Personal Data will be used to fulfil your request (e.g. placing an enquiry or order, signing up for a newsletter).  

Even though we may be able to combine this data actively provided by you with the data collected automatically or passively from you, we do not do so. With regard to the Personal Data provided by you e.g. for products or services you have requested, or for other purposes you have authorized, we rely on technical and organizational means to assure that applicable data security regulations are followed.

4. Processing of Personal Data / Transfer of Personal Data

The database containing your Personal Data remains at our company and stays with data processors or servers acting on our behalf and responsible to us. Your Personal Data will not be passed on by us or by our agents for use by third parties in any form whatsoever, unless we have obtained your consent or are legally obliged to do so. The only exception thereto arises with regard to data collected passively from or about you by cookies or related technologies from third parties. Such third party cookie providers may use your Personal Data for their own purposes and transfer such data into other jurisdictions (see thereto the Cookie Notice). In case you have questions relating to your Personal Data and potential transfers of your Personal Data and the potential protections taken connected to such transfers, please do not hesitate to send an e-mail to the Controller of your data: Contact Us or contact the Controller at the address as set forth above under the section 2. ‘Contact Details’.

5. Purposes of Use

The Personal Data that you actively provide us with will only be used for the purpose for which you provide such data e.g. for supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law. The data which is collected automatically or passively from or about you is used from time to time e.g. for statistical purposes (please see thereto also our Cookie Notice).

6. Security

Pilatus Al Arabia uses technical and organizational security precautions to protect your Personal Data from manipulation, loss, destruction or access by unauthorized persons. Any Personal Data that is provided to Pilatus Al Arabia by you will be encrypted in transit to prevent its possible misuse by third parties. Our security procedures are continuously revised based on new technological developments.

7. Children

In light of the importance of protecting children’s privacy, we do not collect, process or use on our website any information relating to an individual whom we know to be under 16 years old without the prior, verifiable consent of his or her legal representative.

8. Right of Access to, Rectification, Erasure or Restriction of Processing, Right to Object to Processing, Right to Data Portability

You have the right to request from the Controller (1) access to and (2) rectification or (3) erasure of your Personal Data or (4) restriction of processing of your Personal Data as well as you can (5) object to the processing of your Personal Data. In addition, you have (6) a right to data portability. Just send an e-mail to the Controller of your Personal Data: Contact Form or contact the Controller at the address as set forth above under the section 2. ‘Contact Details’.

9. Right to Withdraw Consent at Any Time

You have the right at any time to withdraw your consent to the processing of your Personal Data for the future. For clarifications sake such withdrawal will, however, not affect the lawfulness of processing based on consent before its withdrawal. Again, just send an e-mail to the Controller of your Personal Data: Contact Us

10. Data Retention

We only retain Personal Data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law (e.g. in connection with a pending litigation). With regard to data collected by third party cookie or related technology providers please refer to our Cookie Notice.

11. Right to Lodge a Complaint with a Supervisory Authority

If you are domiciled in the EU you may have in addition the right to lodge a complaint with a supervisory authority in case you do not agree with the processing of your Personal Data.

BY PROVIDING PERSONAL DATA TO US AND BY USING OUR WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THIS PRIVACY STATEMENT.

This Cookie Notice sets forth our policy with respect to information that is collected from users and/or visitors to our websites, applications or other services on which this Cookie Notice is posted thorough cookies and local shared objects.

Please also refer to our Privacy Statement. Our Privacy Statement generally describes the collection, use, disclosure, transfer and storage of information that is collected from users of and/or visitors to our website.

1. What are cookies and related technologies?

In some websites, so-called cookies (or related applications) are used in order for us to improve the efficiency of your individual use of the website. A cookie is a small data file that is placed on your web browser, or your computer or device, when you access and/or use a website, which stores text that can later be read back by our web server or third parties. Cookies are used to recognize your browser, and may enable us to recognize you as the same user who was at our website in the past, and relate your use of our website to other information about you, such as your Site Usage Information (see thereto the Privacy Statement) or personal information collected through other means. Cookies may be “session” cookies (ie last only for one browser session) or “persistent” cookies (ie continue in your browser until they expire or are affirmatively deleted).

2. What cookies do we use ?

YouTube cookies: The videos on our website are linked from YouTube and have privacy-enhanced mode enabled: therefore, YouTube won’t store information about our visitors, unless they play the video. For further explanations please refer to the Google-YouTube guide (Google-YouTube guide).

For further information about the use of your data by YouTube please refer to their Privacy Policy (YouTube’s Privacy Policy).

3. How can I manage these technologies?

Because we respect your right to privacy, you can choose not to allow some types of cookies. You can manage your cookie privacy settings in your Browser.

Instructions to disable cookies

4. Social Bookmarks

Social bookmarks (e.g. Facebook, Twitter or LinkedIn) enable users of certain social media platforms to display links to individual pages on their corresponding social media profiles, to save them as bookmarks or to share them with their social media contacts. Whenever you click on social bookmarks, you are sending identifying data to the respective social media platform. If you do not want to do this, you should not activate the social bookmarks. To find out more about the collection of data or processing and use of the former by social media platforms, please refer to the data privacy policies of the individual social media platforms.

For clarifications sake: None of the comments and/or activities written or undertaken by people who use these social bookmarks are monitored or supported by Pilatus Al Arabia. Pilatus Al Arabia cannot be made responsible or liable for any form of use.

Last updated: 12 April 2023